Heat Response Program
Contact & Troubleshooting
Experiencing a heat emergency?Dial 2-1-1 for transportation to a cooling shelter. Dial 9-1-1 for medical emergencies.
As of August 18, all PCEF Heat Response Program cooling units for 2022 have been allocated. Our community distribution partners are adding applicants to a waitlist for the next round of installations in 2023.
The community distribution partners are not intended to serve as first responders in emergencies. If you, friends, families or neighbors are suffering from the heat, call 211 to access cooling resources and medical assistance.
Community-based organizations: The following organizations are serving low-income Portlanders and have intake processes to determine eligibility and prioritization. If you are Portlander who meets the income qualifications, you can contact one of these organizations to request a cooling unit.
The processes are not on a first-come, first served basis, and there are no guarantees that you will receive a cooling unit this summer. PCEF recognizes that there is significantly more need in the community than units available.
How to Join A Waiting List
African American Alliance for Homeownership (AAAH)
541-397-8834 OR 541-936-3743
Housing Provider CDPs : If you live in a housing unit managed by one of the following housing providers in the Heat Response Program, you can contact your property manager to determine if you are eligible to receive a cooling unit. Housing providers are currently only serving people who live in the housing that they manage.
REACH CDC - Note : REACH CDC is only serving people who are homeowners eligible and participating in their Community Builders program. If you live in a rental property managed by REACH CDC, contact one of the community-based organizations below.
Instructions & Troubleshooting After Installation
If you have a property manager contact them for help with your unit.
If you are a homeowner, review the troubleshooting guidance below. If that doesn't solve the problem, please reach out using the links above, to the Community Distribution Partner listed on your red sticker.
If you have had a cooling unit installed in your home follow the instructions on the orange or red sticker that was placed on your unit or follow the troubleshooting instructions below.
Check your user manual for troubleshooting related to the unit installed in your home.
Follow these quick tips:
Unit Doesn't Start When Press On/Off Button
Make sure the unit is receiving power and is properly plugged in.
Unplug the unit, wait 30 seconds and plut the unit back in again.
If applicable, press the TEST button to trip the breaker on the unit's plug, then push firmly on the RESET button and try to turn the air conditioner on again.
If the electrical breaker trips, try disconnecting some high-load appliances like toasters and hair dryers.
Check the water tray in case it is full and needs to be emptied.
Air Blowing Out of the Unit is Not Cold
Check to make sure your unit is set to "cool" on the controls.
Make sure the exhause duct is not blocked or damaged.
Unit is Noisy or Water is Leaking From the Unit
Make sure the unit is level on the floor and not tilted.
Check the water tray to make sure it isn't full and needs to be emptied.
Check the filter grates to ensure they are properly affixed to the unit and clean.
If you can't find or lost your cooling unit instruction manual, you can download a PDF below.
Click on the manufacturer name to download the user manual.