Experiencing a heat emergency?
Dial 2-1-1 for transportation to a cooling shelter. Dial 9-1-1 for medical emergencies.
We've changed our name!
Our name has officially changed! The Heat Response Program is now Cooling Portland: a PCEF-Funded Climate Resilience Program, or Cooling Portland. The new name describes the program’s objective of creating comfortable and safe living conditions through the intentional distribution and installation of heat pumps and cooling units. It sets the expectation of the program’s services and intent.
See our real-time progress towards our installation goals!
Dashboard created by Geckoboard.
Cooling Portland FAQ
If you or a loved one are experiencing a heat emergency, we urge you to seek a public cooling space or call 911. For more information about how to recognize the signs of heat exhaustion and how to find a cooling shelter or transportation during a heat emergency, visit https://www.publicalerts.org/heatOur Community Distribution Partners are community nonprofits and housing providers that serve vulnerable people and households in Portland. They are selecting recipients based on eligibility and need. The equipment will be distributed to low-income Portlanders, prioritizing those who are elderly, living alone or
Current Community Distribution Partners are listed below with information about how to contact them and apply for the program.
For more information on eligibility please visit the PCEF website here. ELIGIBILITY
The Community Distribution Partners will use these guidelines to assign units to recipients.
Next, visit our list of Community Distribution Partners above and contact the organization listed on your sticker using the information provided. That Partner will then work with you to troubleshoot the problem.
If you need to contact one of the Community Distribution Partners, please see our list of partners on this page.
If you are a member of the press and wish to contact Earth Advantage, please use our media contact form:
Earth Advantage is a 501(c)(3) nonprofit focused on helping to create an informed and humane residential real estate marketplace that: Acknowledges both the climate impacts of housing and the impact climate has on housing; Provides all homebuyers and renters with access to sustainability-related information about a home; Supports equitable housing outcomes, protecting those most vulnerable from the effects of climate change, and; Recognizes both the personal and societal financial value that climate-friendly housing creates. Earth Advantage's team is currently located across five states with a headquarters located in downtown Portland, Oregon in the PAE Living Building. The organization’s commitment to carbon reduction strategies is demonstrated by the 17,000+ individuals who have participated in Earth Advantage educational courses, the approximately 4,000 high performance residential units certified each year by our green building team, the 30,000+ homes with a verified Home Energy Score, and the over 2 million homes contained in our Green Building Registry.To learn more visit our About Us page.
Earth Advantage was selected by the Portland Clean Energy Fund (PCEF) Committee and approved by the Portland City Council to serve as the Equipment Purchasing Partner for Cooling Portland. Earth Advantage’s role is to purchase the units, manage program logistics, and coordinate with a network of Community Distribution Partners that install the units in the homes and apartments of heat-vulnerable residents throughout the city.
The CDPs will work with Earth Advantage to receive cooling units and install those units into vulnerable Portland community members' homes.
The units that have been purchased were chosen to maximize their efficiency, and in some cases provide heat as well as cooling. The heat pump units provide heat much more efficiently than resistance heating, and cool more efficiently than lower cost units on the market. The program recognizes that until large-scale building/home retrofits become a reality, this approach is necessary to protect Portlanders at risk.
For PGE Customers:
Portland General Electric offers an income-qualified bill discount of up to 25% off your monthly electric bill, along with other energy assistance programs. Visit https://portlandgeneral.com/
For Pacific Power Customers:
Pacific Power offers an income-qualified bill discount of up to 40% off your monthly electric bill, along with other energy assistance programs for Oregon customers. Visit pacificpower.net or call 1-888-221-7070 for more information.
Community Distribution Partners
The following organizations are serving low-income Portlanders and have intake processes to determine eligibility and prioritization. If you are Portlander who meets the income qualifications, you can contact one of these organizations to request a cooling unit.
The processes are not on a first-come, first served basis, and there are no guarantees that you will receive a cooling unit this summer. PCEF recognizes that there is significantly more need in the community than units available.
*** Community Distribution Partners are not intended to serve as first-responders in emergencies. If you, friends or neighbors are suffering from the heat, call 211 to access cooling resources and medical assistance. ***
How to Join A Waiting List
African American Alliance for Homeownership (AAAH)
Ecumenical Ministries of Oregon (EMO)
503-221-1054 ext. 218
If you meet the low income program requirements and are elderly, live alone, or have a medical condition, you can join a waiting list by calling:
Native American Youth and Family Center (NAYA)
Northwest Native Chamber (NWNC)
Somali American Council of Oregon (SACOO)
Housing Provider CDPs
If you live in a housing unit managed by one of the following housing providers in the Cooling Portland program, you can contact your property manager to determine if you are eligible to receive a cooling unit. Housing providers are currently only serving people who live in the housing that they manage.