Heat Response Program
Contact & Troubleshooting
Information

The community distribution partners are not intended to serve as first responders in emergencies. If you, friends, families or neighbors are suffering from the heat, call 211 to access cooling resources and medical assistance.

Community-based organizations: The following organizations are serving low-income Portlanders and have intake processes to determine eligibility and prioritization. If you are Portlander who meets the income qualifications, you can contact one of these organizations to request a cooling unit.

The processes are not on a first-come, first served basis, and there are no guarantees that you will receive a cooling unit this summer. PCEF recognizes that there is significantly more need in the community than units available.

Housing Provider CDPs : If you live in a housing unit managed by one of the following housing providers in the Heat Response Program, you can contact your property manager to determine if you are eligible to receive a cooling unit. Housing providers are currently only serving people who live in the housing that they manage.

• Cascadia Behavioral Healthcare 

• Central City Concern

• Hacienda CDC 

• Home Forward

• Innovative Housing 

• Northwest Housing Alternatives

• PCRI – Portland Community Reinvestment Inc.

• REACH CDC - Note : REACH CDC is only serving people who are homeowners eligible and participating in their Community Builders program. If you live in a rental property managed by REACH CDC, contact one of the community-based organizations above. 

• Rose CD

Step One:

Check your user manual for troubleshooting related to the unit installed in your home. 

Step Two:

Follow these quick tips:

Unit Doesn't Start When Press On/Off Button

• Make sure the unit is receiving power and is properly plugged in.

• Unplug the unit, wait 30 seconds and plut the unit back in again.

• If applicable, press the TEST button to trip the breaker on the unit's plug, then push firmly on the RESET button and try to turn the air conditioner on again.

• If the electrical breaker trips, try disconnecting some high-load appliances like toasters and hair dryers. 

• Check the water tray in case it is full and needs to be emptied.

Air Blowing Out of the Unit is Not Cold

• Check to make sure your unit is set to "cool" on the controls.

• Make sure the exhause duct is not blocked or damaged.

Unit is Noisy or Water is Leaking From the Unit

• Make sure the unit is level on the floor and not tilted.

• Check the water tray to make sure it isn't full and needs to be emptied.

• Check the filter grates to ensure they are properly affixed to the unit and clean. 

If you can't find or lost your cooling unit instruction manual, you can download a PDF below. 

Click on the manufacturer name to download the user manual. 

AUXAC
Haier
Whynter
Friedrich
LG
Perfect Aire