Experiencing a heat emergency?

Dial 2-1-1 for transportation to a cooling shelter. Dial 9-1-1 for medical emergencies.

Program Dashboard

See our real-time progress towards our installation goals!

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Apply for a Unit

If you are a Portlander who meets the income qualifications listed below, you can call 3-1-1 or use this button to request a cooling unit.Please be advised that there is significantly more need in the community than units available, so we cannot guarantee you will receive a unit. Our community distribution partners are prioritizing applicants according to risk factor as defined by the program.

Cooling Portland FAQ

Cooling Portland is funded by the city’s Portland Clean Energy Community Benefits Fund (PCEF). The program is working to provide life-saving and efficient portable heat pump/cooling equipment to low-income Portlanders, prioritizing those most vulnerable to the impacts of extreme heat fueled by climate change. Learn more at the city’s website.

If you or a loved one are experiencing a heat emergency, we urge you to seek a public cooling space or call 911. For more information about how to recognize the signs of heat exhaustion and how to find a cooling shelter or transportation during a heat emergency, visit https://www.publicalerts.org/heat

Starting in 2024, in partnership with the City of Portland, we now have a centralized intake form available for anyone interested in applying to receive a cooling unit. This form can be found at
https://www.portland.gov/bps/cleanenergy/about-cooling-portland/apply-cooling-unit. Anyone who would prefer to apply by phone can also contact PDX 311 by dialing 3-1-1 in the Portland Metro area or 503-823-4000 from anywhere.

Community members are also encouraged to work directly with a Community Distribution Partner if they would prefer. Current Community Distribution Partners are listed below. Our Community Distribution Partners are community nonprofits and housing providers that serve vulnerable people and households in Portland. They are selecting recipients based on eligibility and need. The equipment will be distributed to low-income Portlanders, prioritizing those who are elderly, living alone, or who have medical conditions. Current Community Distribution Partners are listed above.

The City of Portland and its Portland Clean Energy Community Benefits Fund (PCEF) have provided qualifications to the nonprofit Community Distribution Partners to prioritize those Portlanders most vulnerable to extreme heat events. They are selecting recipients based on eligibility and need. If you meet the low income program requirements and live in Portland, you can join a contacting one of the Community Distribution Partners. Priority will be given to people who have are elderly, have medical conditions, or are living alone.

For more information on eligibility please visit the PCEF website here. ELIGIBILITY

The Community Distribution Partners will use these guidelines to assign units to recipients.

The goal for 2023, as outlined by the Portland Clean Energy Community Benefits Fund, is to install 4,000 heat pump units (which also provide cooling) or air conditioning units, bringing the cumulative number of units installed in the program's first two years to 7,000. A total of 15,000 units will be distributed over the entire five year length of the program.

The first step is to look at the sticker applied to your equipment. Look for a sticker in the upper right corner, write down the name of the Community Distribution Partner that installed the unit, and note the date of installation. Some units may additionally have a troubleshooting card attached to the unit. The card provides a checklist for common issues to check on before calling your building maintenance or Community Distribution Partner who originally installed the unit.

Next, visit our list of Community Distribution Partners above and contact the organization listed on your sticker using the information provided. That Partner will then work with you to troubleshoot the problem.

For general program questions please visit the city’s PCEF website:

If you need to contact one of the Community Distribution Partners, please see our list of partners on this page. 

If you are a member of the press and wish to contact Earth Advantage, please use our media contact form:

You can learn more about how Cooling Portland is funded here:

The Portland Clean Energy Community Benefits Fund (PCEF) provides dedicated funding for climate action that advances racial and social justice. PCEF was created by local ballot measure #26-201 in November 2018, which passed with overwhelming community support.

Earth Advantage is a 501(c)(3) nonprofit focused on helping to create an informed and humane residential real estate marketplace that: Acknowledges both the climate impacts of housing and the impact climate has on housing; Provides all homebuyers and renters with access to sustainability-related information about a home; Supports equitable housing outcomes, protecting those most vulnerable from the effects of climate change, and; Recognizes both the personal and societal financial value that climate-friendly housing creates. Earth Advantage's team is currently located across five states with a headquarters located in downtown Portland, Oregon in the PAE Living Building. The organization’s commitment to carbon reduction strategies is demonstrated by the 17,000+ individuals who have participated in Earth Advantage educational courses, the approximately 4,000 high performance residential units certified each year by our green building team, the 30,000+ homes with a verified Home Energy Score, and the over 2 million homes contained in our Green Building Registry.

To learn more visit our About Us page.

Earth Advantage was selected by the Portland Clean Energy Fund (PCEF) Committee and approved by the Portland City Council to serve as the Equipment Purchasing Partner for Cooling Portland. Earth Advantage’s role is to purchase the units, manage program logistics, and coordinate with a network of Community Distribution Partners that install the units in the homes and apartments of heat-vulnerable residents throughout the city.

Community Distribution Partners (CDPs) are Portland housing providers and non-housing community-based organizations that serve low-income and BIPOC people in the city. See below for a list of current CDPs.

The CDPs will work with Earth Advantage to receive cooling units and install those units into vulnerable Portland community members' homes.

Unfortunately, the realities of climate change are already being experienced in the form of extreme weather events like the heat event witnessed in June of 2021 in Portland. The effects of climate change now require a dual approach, one that persists in efforts to reduce greenhouse gas, and the other to develop resilient strategies to counter the current impacts.

The units that have been purchased were chosen to maximize their efficiency, and in some cases provide heat as well as cooling. The heat pump units provide heat much more efficiently than resistance heating, and cool more efficiently than lower cost units on the market. The program recognizes that until large-scale building/home retrofits become a reality, this approach is necessary to protect Portlanders at risk.  

 Community Distribution Partners will work to identify the most vulnerable members of their community and notify them they will be receiving cooling units. As the program progresses, PCEF staff, the City of Portland, and Cooling Portland partners will work on including more vulnerable members of the city over the course of the five-year program.

The Cooling Portland team has made every effort to provide units that are efficient and affordable to operate. However, using a cooling unit is still likely to increase your electric bill. If you need assistance with this increased cost, you may be eligible for discount programs and assistance through your electric utility.
For PGE Customers:
Portland General Electric offers an income-qualified bill discount of up to 25% off your monthly electric bill, along with other energy assistance programs. Visit https://portlandgeneral.com/help    or call 503.228.6322 to apply.
For Pacific Power Customers:
Pacific Power offers an income-qualified bill discount of up to 40% off your monthly electric bill, along with other energy assistance programs for Oregon customers. Visit pacificpower.net or call 1-888-221-7070 for more information.

PDX 311 is the City of Portland’s centralized customer service call-center. Starting in 2024, PDX 311 can assist with the intake of information from callers who are interested in applying to receive a cooling unit. PDX 311 Customer Service Representatives are happy to provide information about the Cooling Portland program and work with callers to fill out the Apply for a Cooling Unit form on portland.gov.

PDX 311 passes along application data to Earth Advantage but does not make decisions about eligibility or coordinate installations with community members.

Community Distribution Partners

The following organizations are serving as Community Distribution Partners for the Cooling Portland Program:

Community Based Organizations

African American Alliance for Homeownership (AAAH)

African American Alliance for Homeownership (AAAH)



Ecumenical Ministries of Oregon (EMO)

Ecumenical Ministries of Oregon (EMO)

Latino Network

Latino Network

Native American Youth and Family Center (NAYA)

Native American Youth and Family Center (NAYA)

Northwest Native Chamber (NWNC)

Northwest Native Chamber (NWNC)

Somali American Council of Oregon (SACOO)

Somali American Council of Oregon (SACOO)



Housing Provider CDPs

If you live in a housing unit managed by one of the following housing providers in the Cooling Portland program, you can contact your property manager to determine if you are eligible to receive a cooling unit. Housing providers are currently only serving people who live in the housing that they manage.

Maintenance & Troubleshooting Information